1. Make contact
A short message is sufficient. Sensitive health data, identity documents or confidential records should not be sent without being requested.
Initial contact · assessment · documentation
Process
A calm structure helps organise enquiries, clarify responsibilities and avoid false expectations.
2. Clarify the enquiry
What is the actual topic: medical orientation, cultivation, documentation, prevention, a partnership enquiry or referral?
3. Clarify the scope of the conversation
It is made clear what Leaves & Blades can provide — and what belongs with a doctor, pharmacy, legal adviser or specialist service.
4. Define the next steps
Where appropriate, this may result in documentation, question lists, a plant journal, PDF materials or a referral.
Principle: Understand first, then plan, then document. No quick promises — only clear, traceable steps.